Clear, concise, and easy-to-use policies, procedure manuals, and work instructions ensure employee compliance with operating and management practices.

Transform complicated information into useful tools that employees will actually use. We appropriately target the users' needs, then use the most effective documentation format to communicate that information.

Our policies and procedures documentation services include:

• Analysis of the user's needs
• Verification of information to be communicated
• Documentation project management, planning,and coordination to keep the project on schedule and within budget
• Structured and technical writing practices to streamline the reading time,decrease training time, and increase revision ease

Areas of expertise:

• Electronic document management systems (EDMS)
• Instructional manuals, bulletins, work instructions
• ISO 9000 implementations, presentations, and reference materials
• Expertise in Sociology and certification in the technical writing
• Membership team leader for STC's Policies and Procedures Special Interest Group
• Member of the Society for Technical Communication (STC)
• Member of the National Association of Female Executives (NAFE)

Do you have a project, or just an idea, you would like to discuss? Do not hesitate to contact us.